Our Refund Policy
Donsuemor is committed to customer satisfaction. If for any reason you are not completely satisfied with your order, please contact us at 888-420-4441 or e-mail us at email@example.com. Our madeleines are a perishable product and cannot be returned.
Please enter your shipping information carefully. You are responsible for all costs related to undeliverable orders which result from incorrectly entered shipping information.
Prices include shipping and handling within the continental United States. Shipping to Alaska and Hawaii is available for an additional $30 charge. Simply place your order and we will contact you for payment of the additional charge to be billed to your credit card. All orders will be shipped by FedEx and will arrive within 10 business days from your order date. If you require your order to arrive on a specific delivery date or would like to place a future fulfill order, please call us at 888-420-4441 and we will gladly accommodate your request.
We can accommodate only one shipping address per order/transaction.
In order to process your transaction when ordering from our website, we ask that you enter your: name, e-mail address, mailing address, and credit card information.
Your information, whether public or private will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product.
Donsuemor implements a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, etc.) will not be kept on file for more than 60 days.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years of age or older.
2080 North Loop Rd.
Alameda, CA 94502